130 West Elk Avenue, Elizabethton, TN | Directions 3764336.3503 -82.22642
M-F 8am-5pm, Sa-Su Closed
Definitely a sub-par experience. My van broke down near this shop, so I had it towed there for convenience. I wish I'd done more research beforehand.
Was charged $1400 for transmission repair, but just days after paying and taking delivery of the van, I noticed that reverse gear was slipping, eventually disappearing altogether. When I took the van back to get it repaired again under warranty, it took them nearly an entire month to complete the work. The vast majority of that period of time, the van sat in the lot untouched.
During this time, I was told repeatedly that they'd begin work "today or tomorrow," and the times came and went. In addition to this, the person you'll be dealing with as you drop off and pick up your vehicle (Charlie) is frequently rude and behaves as though you're being unreasonable when you call or stop by to check on the status of a repair. This is especially unacceptable when the reason the vehicle is even in their possession is because a previously-paid-for repair was not completed successfully.
To make matters worse, I did not receive a call when the work was finally completed. I just happened to notice that the van had been moved to a different spot in their lot when driving by one day and stopped in to check. Charlie claimed that the van had been repaired for "days on days on days." I pointed out that I'd not received a call, and he said that he'd gotten busy and forgot about it.
I would not recommend Tenn Trans Tech if you're looking for friendly, prompt, professional service.
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