Ornare Aveda Salon & Spa

06/09/09

BEST TREATMENT BY FAR

by workoutfan

I have been a client at Ornare for many years and have never had a bad experience. I have always been greeted warmly ( I have no idea what the other complaints are about). Terry is helpful with products if I don't have an appointment, but need make-up or hair products. Benjamin is THE BEST!!!! I just sit down and I always get a professional cut and color.

I have never posted a review of any sort, but I could not let this salon receive such negative publicity. Everywhere I go I get complimented on my hair.

Oh, and they do not wear too much make up, have you seen the women peddling make up at Belk lately????

• Pros: Truly a relaxing experience.

08/21/08

wonderful and consistent

by kate37604

I have been getting haircuts at Ornare for over a year now, and my experience is consistently fabulous. My cut is always flawless, grows well, and is exactly what I ask for. I keep my hair fairly short, and my hair grows very fast and is very curly, so a cut that grows well and is low maintenance is what I need. Every time I get my hair cut, I am very pleased, as my cut always works well even when I can't straighten my hair. While a little on the pricey side, Ornare isn't nearly as expensive as some other salons, and I feel as though my cut is worth every penny. While I do not color my hair, my best friend always keeps color in her hair, and I have never seen her color be anything but perfect when done at Ornare. Customer service is always great, and the staff are very professional. I would highly recommend Ornare for a fabulous, easy to maintain cut at a fair price.

• Pros: professional and well trained staff, usually on schedule

08/21/08

Worth the visit and cost but leave your sensitive nature at the door

by dogislove

Sure, they are a little smug at Ornare and yes some days you'd think they were mourning the loss of a great model or some great stylist or else they are concerned they will mar their heavily-applied makeup because they rarely smile at you as you walk in the door. Sometimes you might sit for awhile without being acknowledged and yes that can make one feel a bit uncomfortable and...well...inferior. Luckily the heavy scent of lavender and sandalwood will soon assuage your growing concern over their (what could be percieved as) indifference.

BUT...You will get a fabulous cut, color, style, whatever you WANT. Go prepared to direct your stylist as to what you would like to leave with. All you need is the basic ability to string a few words of direction together into a coherent sentence - not that hard. Ornare is worth the visit and initial stand-offishness. Their stylists are well-trained and each has a unique style. They will let you know if what you want won't look good or how to tweak your current style. Trust them - they are the professionals not you. Once you've been a few times you feel a little better but you'll never quite get over the smugness. This is my 12th visit or so over the past year. I have always chosen Aveda salons for the quality and Ornare certainly upholds the Aveda standard. That being said I think the stylists; aside from a few like Kelly and Amanda, need to be a little friendlier. Also, out of twelve appts I've only had 1 start within 10 minutes of the original scheduled time. I've waited upwards of 30 minutes before my appt started. The average wait is 10-15 minutes from the scheduled time. Do yourself a favor and don't arrive early, arrive right on the dot or you will only further frustrate yourself.

It's worth not being sensitive to their lack of friendliness. They'll warm up to you...eventually...so go ahead and schedule those first two appts and get the best hair maintainence you can get in the tri-cities.

• Pros: They know everything about hair and skin
• Cons: They don't smile enough, rarely does your appt start on time