Recommends

Tanya H.

Joined 1 year ago

True Jewel of East Tennessee. This was by far the best hotel I have ever stayed in. The staff was helpful, pleasant, and full of southern hospitality. The bathrooms in the rooms are amazing. The beds are amazing. Absolutely beautiful, the hotel has all antique furniture. I almost wished there was a chain of these hotels, but then it would take away the personal feeling the hotel offers. Very clean hotel.If you wonder about this hotel, wonder no more Book your hotel room now!! The room alone felt like a vacation. My husband and I felt at home. I liked everything about this hotel. I wish I had more time just to look around the hotel like the library. The library looked interesting and amazing. If I ever go back to the Bristol races I will book this hotel time and time again. No signs of bugs dead or alive throughout hotel.

Recommends

bsnurse

Joined 2 years ago

Fabulous Day Spa. I have been going to Austin Springs since they opened the doors, in 2002 (I think). I have had every service they offer and have never been disappointed.

I will be the first to admit they are a little pricey but you get what you pay for. The atomsphere, lightening, music, and customer service are second to none.

Doesn't Recommend

mat17368

Joined 2 years ago

Poor experience. We stayed in this beautiful property over the Fourth of July weekend. Gorgeous public areas and nice room. However, there was damage done by the housekeeping staff to a medically necessary breathing apparatus. Hotel denies moving or dropping the unit which was rendered totally non-working for the second night. Front desk clerk understood the damage and took a report, but hotel management denies any responsibility and refuses any compensation for a unit valued at nearly $800.00. The fact the floor was wet beneath the unit shows that something happened. I certainly will be filing in court to recover these damages. Ruined a wonderful weekend getaway.

Room Tip: Guard any electronics or equipment!!

Recommends

agirlwrites

Joined 4 years ago

Great Services. I had a massage there in 2008 while staying at the hotel. It was a great massage and since my SIL is getting married there in October 2010 I am looking forward to another massage and this time a pedicure!

Recommends

mlgirl

Joined 4 years ago

Amazing Spa!!!!. After visiting Austin Springs Spa, I am officially hooked! From my first phone call to book an appointment through the check out process, I was handled by a professional, courteous staff. The spa itself is top-notch, offering traditional as well as cutting-edge services that exceed all other spas I've visited. My favorite services are the 90-minute massage (worth every penny) and the "four-hands" massage. If you're anxious about having a male massage therapist - don't be - he is extremely professional and did a fantastic job! The skin care services are amazing; I've had Signature, Diamond Microderm and Glycolic facials with Angela and her knowledge and attention to detail is the best I've come across. The hair salon, although more expensive than other salons in the area is worth the extra cost with its tranquil environment and excellent scalp massage. Also, since it is open every day except Sunday, you can usually make appointments that fit your schedule instead of waiting weeks as is the case for many other spas in the area that offer limited availability. Overall, Austin Springs is an upscale facility that offers impeccable service by a caring and courteous staff....there is no reason to go anywhere else!

Recommends

Tebow

Joined 4 years ago

friendly staff, exceptional spa attendants, variety of services. Austin Springs Spa and Salon is the best spa in this region and beyond! The reception staff is very knowlegeable and politely assists you in planning your relaxing day at the spa. The services are top notch also offering additional aspects of traditional treatments. After the planning and greetings from the lovely spa attendants, the therapists whisk you away to a paradise that exceeds all of your expectations. The best skin care specialist is Eva. Once she puts her magazine down and gets off the counter, she is on the ball, giving her clients that facial glow they have come to expect from Austin Springs. I have also become addicted to Scott, the massage therapist with the magical hands! My satifaction with Austin Springs Spa is continuously built upon by the separate call center to accurately book my appointments and front desk retail specialists to help me purchase the products to continue my spa experience at home.

Recommends

etgal22

Joined 4 years ago

A great first impression. My initial experience with Austin Springs Spa was fabulous! When I booked my appointment, the person on the phone seemed very knowledgeable and helpful. Upon arriving, I was greeted with friendly faces and was then escorted to the hallway where I was treated with a soothing neckwrap. My nail technician, Wendy, was unbelievable! I received the best manicure and pedicure. She is not only sweet, but also very meticulous with her services. I would suggest Austin Springs Spa to anyone who was looking to be pampered.

Recommends

nathank000

Joined 5 years ago

comfortable and relaxing, and well worth it. In the area for business and as a guy I was a bit concerned about having any treatment - I am not used to such things. The staff, the service, and the treatment (sport facial or something and a haircut) have convinced me this should be the place and the way to decompress. I was warmly greated and waited on hand and foot until my service which was fantastic. I now take time in new york to do the same about once a month, but nothing compares to the true southern hospitality and service that I received here.

Ask for Elizabeth (I think) for a haircut, and Mandy (I definitely remember) for the facial treatments.

Recommends

BRCherry

Joined 5 years ago

Don't Miss an Appointmet at the Best SPA in the Tri-Cities Area!. My job requires me to travel all over the US and I have visited numerous spas and I found that the best is in my back yard. Austin Springs Spa has the most courteous staff, qualifies therapists and the best facitlies that I have encountered anywhere. I visit the spa 4-5 times on a monthly basis for a variety of services and I have never been dissappointed. I even convinced my husband to go in for a spa treatment and he is a regular now! If you are in the Tri-Cities area, you can't miss an appointment at this spa!

Recommends

eltarvo

Joined 5 years ago

Best Spa in Tennessee!!!. Austin Springs Spa and Salon is a must if you are visiting or live in the tri-cities area! Their facility is absolutely lovely, and their staff is very professional, knowledgable, and friendly! I stay in the Carnegie Hotel quite frequently on business trips, and it is very nice having such a wonderful spa there to help me relax and unwind after work. Make sure to call ahead though. The good news must be out, because the appointments at this spa are in high demand. They offer a variety of services including body, skin, nail, and hair. Take it from me, you'll want to take advantage of all if you can make the time!!